Please be aware that we are all volunteers so we may not be able to help or not in a manner of time your organisations needs it. It also enables us to verify the entitlement for using features. In addition providing all details at the same time allow us to check logs or look up a potential support partners if an issue needs to come into support. Whilst providing some of these details may not directly impact any possible answer the community can provide, it does enable Polycom to have an overview of the current software used. For questions around Support please check here.
#Troubleshoot skype for business on a mac upgrade
#Troubleshoot skype for business on a mac serial
If possible provide the MAC Address or Serial of the device.If possible provide a Log and either attach them or use the Code Tag.Consult the Troubleshooting Section found within the FAQ if applicable.Since UC Software 5.9.0 simply provide this via the Web Interface Diagnostics > Download Support Information Package UC Software 4.0.0 or later via the Web Interface Utilities > Phone Backup & Restore > Phone Backup > Phone Backup. If applicable provide a backup of the phone in question.Additional Polycom Infrastructure (RPRM,PDMS or BToE).Provide the Call Platform (aka openSIP,Skype for Business Online, Skype for Business on Premise, Lync).Provide the exact Software Version of your Phone.Hello below is what I usually post if someone forgets the important details: Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience. Question :How can I troubleshoot simple Skype for Business, LYNC or Office365 issues? Please ensure you always check the FAQ's and/or utilize the community search before posting any new topics or follow up post’s. Question: How can I find out my SIP or UC Software Version of my Phone? Therefore the Polycom VoIP FAQ contains this post here: Please therefore always post the exact complete build id. Stating the latest software does not help others when finding this post in days, weeks, months or years to come as they do not know what software mentioned was current at the time of writing.
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